Brendon Dennewill How to Build a Customer Experience Strategy for Predictable Success [on the HubSpot CRM] #Inbound19

       4 min read

In this interview, we talk to Inbound 2019 speaker Brendon Dennewill.

We talk about #INBOUND19, customer experience, predictable success, and so much more.

Brendon shares who should be in the room at his INBOUND 2019 session and why they should be in the room as well. He talks about how the many times in business how we over complicate things and how to get predictable success by simplifying our process to great customer experience.

Some key takeaways are:

  • Not having a CRM in 2020 is not an option. (And it's not that difficult to set up, especially when you see the upside.)
  • It's a CRM (Customer Relationship Management) platform, not a PQS (Prospect Qualification System).
  • Achieving real Customer Happiness, through a good Customer Experience, is one of the most efficient ways to sustainably grow your business.

See full session details

🎤 More about Brendon Dennewill

Topics: Inbound Speaks

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