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About the Expert

Dan Gingiss
Chief Experience Officer
Winning Customer Experience, LLC
Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including digital customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! podcast and a regular contributor to Forbes. He is a recognized thought leader:
- “Top 50 Customer Experience Blogs and Influencers” by Lucep
- “50 Social Media Marketing Influencers to Follow” by TopRank
- “The Top Digital Marketing Influencers in 2018” by Whatagraph
Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, licensed bartender and pinball wizard. Learn more at www.dangingiss.com.