Sprocket Talk 2.0 | HubSpot Service Hub

The Spot EP7: Don't Delight Your Customer, & Anthropology Marketing

Are you looking for a fun, educational podcast specific to HubSpot users? In this episode of The Spot, we dive into not delighting your customers and...

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HubSpot Support Form and Dependent Field Functionality

In this Sprocket Talk HubSpot Service Hub tutorial, we talk about support forms and how to make them amazing with dependent field functionality....

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Set the Default Properties on HubSpot Contact Records

Are you trying to customize your HubSpot contact record? In this HubSpot Tutorial, we show you how to set the default contact properties in your ...

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HubSpot Snippets: Creating Your Very First Snippet!

Are you or your fellow employees using the HubSpot Snippets Tool? Well, in this video we share some ideas on how you might use the HubSpot ...

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3rd Party Integrations = HubSpot App Marketplace

Are you getting started with HubSpot and need to connect your 3rd party apps to your HubSpot Hub? In this Sprocket Talk video, we share why you ...

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Set your Default Timezone

Are you trying to set your default timezone in your HubSpot settings area? Did you skip that step thinking it was not important? Then you need to ...

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#UNPACKED EP 26: Activity Feed Unpacked

Are you keeping up with all of your prospects, leads, and customers, with the HubSpot activity feed? In this episode of Unpacked, we talk about the...

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Embedded Automation Feedback Now in Service Hub

Do you want some automated feedback in your HubSpot Service Hub? In this HubSpot update, we talk about the embedded option hat can now make your ...

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New Customer Feedback Dashboard in Service Hub

Do you need your customer feedback to be in one of your HubSpot dashboards? In this HubSpot Service hub update, we show you the new ...

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#UNPACKED EP 25: Surveys Unpacked

Are you asking all the questions you need to ask in the best way possible to serve your prospects, leads, and customers? In this episode of Unpacked...

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Respond to Conversations on the Go with the HubSpot Mobile App

Do you need to communicate on the go? Then these HubSpot mobile app updates are going to help you do just that. Learn how email and messenger are now...

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Prioritize HubSpot Chatflows on Your Website

Do you have a need to prioritize the way your chatflows launch on your website? In this HubSpot update, we show you how to exactly get your ...

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More Accurate HubSpot Chatbot Reporting with Improved Session Timeouts

Do you want more accurate reporting when it comes to your HubSpot Chatbots? Then this exciting chatbot update is going to show you how you can ...

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HubSpot Service Hub Multi NPS Surveys & Cloning

Are you wanting to learn more about multi NPS surveys and cloning surveys in the HubSpot Service Hub? Then this Sprocket Talk HubSpot update is your...

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Service Hub Starter and Free

Have you been wanting to use the HubSpot Service Hub? In this update, we share information about the free and starter packages for your service ...

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Service Hub Knowledge Base Article Import Tool

Do you need to import your knowledge base articles from your existing service tool in the HubSpot Service Hub? In this update, we show you how easy...

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Service Hub Ticket Status Automation

Are you looking for some ticket status automation in your HubSpot Service Hub? In this update, we show you how this new ability can change the way...

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Service Hub Customer Experience Survey Web Delivery Feedback

Ready to use a customer experience survey for your web delivery feedback system? In this update, we share the way to make your HubSpot Service Hub...

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Service Hub Knowledge Base Re-order Categories and Articles

Do you want to be able to reorder categories and articles in your HubSpot Service Hub? In this update, we talk about the new functionality that...

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Service Hub New Flexibility and Customization

Are you wanting more flexibility and customization options in the HubSpot Service Hub? In this update, we show you all the new service features that...

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Single Sign-on For Enterprise Users

Have you been waiting for a single sign-on solution for your HubSpot portal? In this update, we explain what this means for enterprise users of the...

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Deal-based and Ticket-based Workflows

Are you wanting to save time with deal and ticked based workflows? In this update, we share the latest HubSpot changes to the sales and service ...

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Service Hub Required Tickets Fields

Are you wanting to use required ticket fields in your HubSpot service Hub? Well in this update, we share with you how you can now use ...

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Service Hub Customer Experience Surveys

Do you want to add customer experience surveys to your service strategy? In this update, we share how HubSpot has now allowed you to ...

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Specify a Ticket Pipeline for Customer Support Surveys

Are you wanting to specify your ticket pipeline? In this update, we talk about customer support surveys and how you can use HubSpot tickets to do ...

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Customer Feedback More Actionable with Customizable Thank You Messages

Do you want to make your customer feedback more actionable for your service teams? In this update, we talk about customizable thank you messages to...

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Tickets Personalization Tokens in Templates and Snippets

Are you using the HubSpot Service Hub for your support tickets? In this update, we talk about personalized tokens for your tickets and for a better...

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Left Side HubSpot Chat Bot Widget

Do you want to move your chat widget to the left side of your screen? In this tutorial, we show you how to use HubSpot conversations to make the ...

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First HubSpot Conversational Marketing Dashboard

Ready to make your first dashboard for your conversational marketing efforts? In this tutorial, we show you how to make this a part of your ...

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How to create an NPS Bot with HubSpot Bots

Do you want to use your HubSpot conversations bot to deliver an NPS score feature? In this tutorial, we show you how to make the ...

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New Streamlined Contact Record Design For 2019

Ready for a new streamlined contact record? In this tutorial, we show you what has changed and how it will impact your ...

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Customizing your Chat Availability and Business Hours

Do you need to customize your chat availability to your business hours? in this tutorial, we show you how you can easily change your ...

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How to Setup an If-then Condition for Chat or Meeting

Do you want to set up conditions for your bots and chat widgets? In this tutorial, we show you how to use HubSpot conversations to do just ...

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