The Spot EP1: HubSpot, Service & CX, CSS, Gong Labs, & More


Knowing The Crew

Since it is the first episode, we share who the hosts are, why they are on the show, and what excites them about the future episodes of the spot. Looking to learn more about the hosts? Dive into our special bonus episodes where each host gets does a special interview.

That Hit The Spot

In this section of The Spot, we talk about articles that tickled our fancy. We unpack the good, the bad, and yes, even the ugly. Let us know what you think of these articles and our thoughts by dropping us a note in the private Facebook group or on twitter.

What was your favorite part? Let us know.

Spotty Service


Carousel posts in Instagram!

HubSpot currently has the ability to post individual images and videos to Instagram, but not carousel posts.

It’s the only part of Instagram functionality that's absent, which is weird considering the partner network Facebook has no problem posting multiple images at a time.

Carousel functionality would let us create more engaging and story-oriented posts that used images as a visual medium to walk someone through a concept instead of cramming it into one image and making up for the lack of visuals with a mountain of text that can't incorporate returns or hyperlinks.

This makes a difference to everyone because Instagram is such a popular medium, and HubSpot's "almost there" functionality doesn't cut it for clients that are Instagram power users.

Thanks CZOOK88

On The Spot

World Certification Day! - Importance of life long learning - Doing something great for the planet - For Humans...

Passing is passing - Knowing and understanding is key!

Until We Spot Again

Final words form the team.

Hit any of us up on the Twitters.

Dive right into the deep end and ask to be added to our  “The Spot” Slack channel.

Make sure to use the hashtag #sprockettalk or #thespotpodcast

Until next time, remember to keep learning, keep growing, and of course, keep doing some amazing HubSpotting.


About the Expert

The Spot Hosts

Juli Durante is an always-curious marketer interested in the big picture of marketing and sales to help companies drive big revenue. A HubSpot user since 2011, Juli’s deep understanding of inbound marketing campaigns furthers Impulse Creative’s mission of helping businesses grow better.

Doug is the founder and CEO of Imagine Business Development. He’s directly advised more than a dozen companies who have successfully sold for a combined value of more than $1 billion.

For more than 20 years, Doug has been advising small and mid-market companies that are committed to serious growth who want to hear the truth about achieving it. Doug’s worked, firsthand, with more than 1,500 companies (and seen their financial statements), so he knows the difference between what works, and what sounds good and doesn’t work.

Max Cohen started at HubSpot in 2015 as an Implementation Specialist on the Customer Onboarding team after four years on Apple's Business Team.  He joined HubSpot's Learning and Development team as a Product Trainer in 2018 and is currently a Facilitator for HubSpot Foundations, which is HubSpot's new hire onboarding program.  When he's not coaching new HubSpotters on the HubSpot product and the Inbound Methodology, he coaches New England Infamous, a competitive paintball team.  You can learn more about Max and find ways to connect with him by going to

George B. Thomas is an Inbound Marketing Marketer, Video Jedi and HubSpot Certified Trainer with more than 25 years of sales and marketing experience. He leads the Impulse Creative crew in HubSpot certifications with 19 including Inbound, Email, Contextual, and Content Marketing.

George utilizes his love of teaching and learning to help companies find their way to growth via workshops, speaking engagements, business audits, and of course, Sprocket Talk.