Now you can set up multiple NPS surveys and send them to different cohorts of customers and in different languages. You'll also be able to easily clone and delete surveys.
Why does it matter?
This is an important step towards building more flexibility and creating value for our customers with feedback surveys. Below are a few scenarios you may consider for using multiple NPS surveys:
- Your company manages more than 1 brand and you want to measure NPS separately - You might have a different way of segmenting your customer base and want to trigger the survey differently for each cohort - Your false